Terms & Condition

This website is strictly for the use of people aged 18 years and over.

Delivery conditions

Please note that, we can only deliver your wines to the delivery address stated at payment.
Delivery of the goods is charged at a flat rate of £8 per delivery address/ to any UK address.
The delivery fee is to be paid with your order at checkout.
We take orders throughout the UK, the minimum order quantity is 1 bottle. 

We aim to carry out delivery within 5 working days from the receipt of your order. However in peak periods, the delivery time may be longer, which will be indicated on receipt of your order.

You might be asked to sign for the ordered wine upon delivery. In accordance with UK law, the delivery of wine can only be granted to people aged 18 or over, so you might be asked to present an official identification, i.e. passport, driver's license, etc.

Minimum purchase

There is a minimum purchase of one bottle.

Guarantee and Returns Policy

We guarantee the quality of our wines and services. Please note that, the vintages which appear on our website's bottle images may sometimes differ to those in the wine descriptions. In which case, the year stated in the description, will ultimately be the vintage of the wine you order.

If you have a complaint on the quality of the ordered wine – i.e. damaged bottle, corked wine – please inform us in writing, keep the damaged goods and we will collect them and personally take care of your complaint in the UK. Outside the territory of the UK, please contact us by mail or e-mail and we will take the neccessary steps to look into you claim.

Prices

All prices stated on our website include Value Added Tax (VAT) and all the duties, except where outherwise stipulated.

Website Use and Security

All payments, made through our website are processed by PayPal who takes full responsibility for the transactions. We do not store any bank details.
Our website is free to visit, but to place an order you must register on our website by giving your personal details.
On using the website, you agree to comply with all laws and regulations pertaining to the UK.
All information, design, drawings, pictures and other specifications, provided on our website is solely our exclusive property. Any further usage, copy and any other use of them requires the prior written approval of Mephisto Wine Merchants Limited.

Limitation of Liability

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the website, any material or data sent or received, or not sent or received, or for any of the above-mentioned damages that result from the use, or inability to use, the products.

Disclaimer

The composition of the website is solely for information purposes. Mephisto Wine Merchants Limited has made all attempts to ensure the accuracy of the information displayed on our website, but without any guarantees or conditions of any kind, either expressed or implied. We accept no liability for any of the above, although this will not affect your statutory rights.

Modification of Terms

We reserve the right to modify the terms and conditions of the usage of the website, to alter the information displayed on the website (including the pricing and availability of the goods) at any time. The actual terms and conditions of the usage of the website will be available on the website at any time.

Proprietary Rights to Content

You acknowledge that the content of the website is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Laws

The terms and conditions of use shall be governed by and construed fully in accordance with the laws of the UK. You and we agree to submit to the exclusive jurisdiction of the courts in the UK.

Termination

We reserve the right to terminate the website with or without grounds at any time and with immediate effect. In addition, we reserve the right to terminate your account in case of violation of any of the terms and conditions of the website.